My first mistake fare… Update

Well it was bound to happen. Swiss Airlines cancelled my ticket. They decided not to honor the fare (shock horror) and just outright cancelled the ticket.

They did apoligise and sent me the following email:

Dear Sir/Madam,

We are writing in regards to the travel you recently booked with Swiss International Air Lines Ltd. from Yangon (RGN), Myanmar. Unfortunately, as you must have been aware of, the fare you purchased was incorrect and resulted from an inadvertent error that was out of our control. While SWISS honors its commitment to the highest level of customer service and safety in air travel, it must also honor its obligations to its employees and shareholders.
We are not obligated to provide our services for compensation that is obviously erroneously published and commercially infeasible. We are aware that good travel bargains are quickly recognized and booked, however principles of fare bargaining dictate that a service provider does not give away its services for almost free or at a loss.
Because the fare you booked was not valid, we will unfortunately have to cancel your reservation and ticket. We are extremely sorry for this error and we are not increasing the price of your ticket; rather we will promptly issue you a full refund for the total price you paid for the ticket. The full amount will be automatically credited using your original form of payment. In the event that you would like to rebook your itinerary at the appropriate price, please contact your nearest SWISS service center or your travel agent.
SWISS deeply regrets the inconvenience caused by the publication of the erroneous fare to the passengers who may have thought they had booked and purchased a valid ticket for an erroneous cost. We apologize for this unfortunate situation and trust your future travel on SWISS is comfortable.
Sincerely,
Swiss International Air Lines Ltd.
Malzgasse 15, Basel/Schweiz
Registereintragung/Registration:
Handelsregisteramt des Kantons Basel-Stadt

 

Not exactly the most nicest of emails, not even addressed to me personally. Total fail there. The booking is still showing live on Travelocity, so i will give it a few days to see if it dissapears, my card hasn’t been refunded yet. I sent a complaint to Swiss, not demanding they honor the fare but more the usual “blah blah blah i thought it was real, blah blah blah”. What i did ask for is that they cover the foreign currency fees if I get charged any by my credit card due to the refund. But I doubt they will do that, but hey.. worth a shot right?

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