The way i choose hotels is always a bit wierd. I generally check first my usual suspects for good industry rates (Marriott, Hyatt, Radisson, Starwood, Fairmont). Then I look at those I have status with (Hilton, Accor) then I go to the rest of it if nothing else works. I had read so many blog posts lately about Kimpton hotels allowing status matches etc and figured, why the hell not give them a try, especially after the deal they gave me on an industry rate at the New York hotel I went with. But for Portland, things didn’t turn out as good as they should have. With New York their twitter team was on the ball and they suggested I contact someone directly, and that email was responded to quickly and promptly, figured I would do the same with Portland. The tweet was responded to, the email, not so much. I got a reply 2 days later, and then the reply to my response, well that took almost a week! Then by that time the rate at the hotel was higher than the AAA Rate (which included Valet Parking) and I was told it was “the best rate on offer” which obviously wasn’t true. In the end I booked it anyway, as if I can get 3 stays on file with Kimpton I get access to 6 free nights at their newest hotels… score!

I arrived fairly late and the valet staff were on the ball, offered to help me out and show me up to the room with my bags and had the truck off to its resting place quickly. Free valet in Downtown Portland is a MUST! It kind of went downhill from there. Though the check in stuff were easy to deal with, they were not at all of the service orientation the way that Kimpton advertise. No mention I had been upgraded or anything, no mention about the wine hour or the coffee in the morning, they did mention that my amenity was in the room (i’ll get to that). I asked about a running route and he just handed me a map. Didn’t explain the fact that it was a specific running map with specific routes and that they all start by turning left when you go out the door (if the valet had not of mentioned that the next morning I would of gotten seriously lost).


The room was HUGE! Nice big junior suite (not sure what the actual room category is) but it was perfectly oversized for one person on their own. Probably didn’t need all the space and upgrades generally don’t make or break it for me. When I arrived in the room I saw the gift given to me by the Kimpton twitter team and it was nice, but not that it would do me any good. Chocolate and wine, I left the wine behind and took the chocolate for the girls at work. Thought that counts right? I checked the other side of the table expecting to see some fruit or some nuts or some cookies like my Kimpton profile says… there was a cheese plate. Lets back it up a bit though, Kimpton has a policy for their loyalty club members you get a $10 credit to raid the mini bar. If your elite though, well they don’t worry about that, you get to select whatever you want! Fill it in online and that snack will be waiting in your room on arrival. My readers know me. I don’t really eat all that much cheese, if at all. It was kind of wierd that my profile doesn’t even mention cheese! So I rang down to the reception and checked that my room didn’t get mixed up and they said “You don’t like the cheese platter?, I asked if i could have what was in my profile and they said they said that whatever I want they will have to go and see if they can get it, so i just asked for a couple of cookies so I could get some sleep). Few Minutes later I get a call back saying “sorry you can’t have the cookies, you can have a brownie). Not wanting anything like that, I just asked for some fruit and some nuts and I figured that would be it. It was delivered soon after but yeah, definately not a good start.



The next day I explored the hotel some more after getting back from exploring Portland and the Wine hour was just simply that… wine. Nothing else just wine. Pity since I don’t really drink. The room itself that night though gave me the biggest hassle of the weekend (and that is really a stretch). The Air conditioner was loud… really loud and not at all strong. I was roasting and it was cranked way down! It cycled on and off every 10 to 15 minutes with a loud clank. By the time I was up on sunday morning I was just happy to be out running in the city and by the time I got back, I really didn’t care all that much by then, as I was fully awake. The final kick in the coffin came on check out when I was paying up my account I had asked for help with my bags but in the end got tired of waiting and figured they were getting my truck first before coming to get my bags, where as I would rather of been ready and waiting bags in hand when the truck rocked up. Personal preference, no fault of theirs. It was as I paid my account the staff asked me if I used my coupon for the mini bar. I was a bit astounded as I wasn’t given one and mentioned the issue about the amenity to which I was assured my profile at the hotel had been notated accordingly to make sure it doesn’t happen again. But she told me that they always give their elite members the $10 mini bar coupon anyway… I never got mine and had I been given one, I probably wouldn’t of made the fuss about the in room amenity that night and just grabbed a snack from the mini bar. Nail in the coffin!


Looking back at my stay, all my complaints are nothing really. Will it stop me from returning to the hotel, nope. Will it stop me from booking Kimpton again.. probably not. I still have one more stay booked for new york later this month so lets see how that goes before I pass full judgement. Maybe it was just an off weekend but changing my stay process to look at Kimpton first over any others, well that isn’t at the top of the list so far, it may be further down if things don’t go all that well in New York.